PTC Velocity is a Sales Enablement Platform, powered by SAVO Group. The goal of this project was to revamp the web UI and navigation that result in better user experience.
User Research • Prototyping • UI Design • UI Development
Though its purpose is to enable better sales process, PTC Velocity’s bad UI and poor content organization were not tailored to fit the needs of our daily users, the sales reps and partners reps.
We knew the website refresh needed to start from home. The old homepage did not serve much of its purpose. Randomly placed announcement banners and unclear buttons on top made the homepage to look confusing.
With the this project, we wanted to accomplish following goals:
To learn more about our users’ experience with the current site, we conducted user interviews and usability testing. Based on the feedbacks we collected, we were able to identify 3 major user behavior using this platform.
“When I go into Velocity, I care more about information design than pretty looking UI. As long as I can find contents as quickly as possible, the better.”
Many users struggled navigating through pages to find the right content. We needed to find the best way to make their discovery experience easy and seamless.
The design process consisted of card sorting, information architecture, task flows, and creating low-fi/high-fi wireframes.
: They are usually simple .txt files where each line represents one "combo," such as user123:password456 .
A "422 LOL-VALORANT ACCOUNTS MINI COMBOLIST.txt" is a text file containing stolen or leaked login credentials for League of Legends (LoL) and Valorant accounts. These files typically follow a username:password or email:password format and are used by cybercriminals for unauthorized access. Understanding Account Combolists 422 LOL- VALORANT ACCOUNTS MINI COMBOLIST.txt
: Never reuse the same password across multiple sites. Use a Password Manager to generate and store complex, unique credentials. : They are usually simple
: Activate Multi-Factor Authentication (MFA) on your Riot Games account. This prevents logins even if someone has your correct password. Understanding Account Combolists : Never reuse the same
: A combolist is a compiled database of usernames and passwords aggregated from multiple data breaches, phishing campaigns, or "infostealer" malware.
: Websites or files claiming to offer "free premium accounts" are often traps designed to spread malware or steal your own data.
There is never a perfect design! We had a lot of positive feedbacks from our users with the redesign. Users were satisfied with cleaner UI and improved navigational experience.
However, even the new design could not satisfy our users 100%. As they continued using the tool, they faced with new sets of problems. I learned how important it is to never get fully satisfied with the design decisions and the continue the effort of iteration, which should not be an option but a habitual routine.
