The return period begins on the day you receive the product. 15 days. My Best Buy Plus™ & Total™ Members: 60 days.
Refunds are typically issued to the original form of payment. For mail-in returns, processing takes 7–10 business days once received.
Items must be returned with all original contents and packaging. If a laptop is returned missing components (like the power adapter), a deduction may be taken from your refund—typically around 15% .
Open-box laptops still carry a manufacturer's warranty, which usually resets to the date of your purchase. Return Methods
