Reviewers on community platforms have shared the following experiences:
Do you have a you're looking to get fixed so I can check for more specialized feedback? Best Buy in Union City, CA - 31350 Courthouse Dr
“Wholy crap is this bad! i havent used them for house calls, but when ive visited the union city location... the wait is Forever!!!!!” Yelp Expand map best buy union city geek squad
: While some customers found technicians like Andres to be very knowledgeable and helpful, others felt the staff lacked deep technical skills, especially for complex laptop or Apple product repairs.
: A recurring complaint is that wait times can be excessive. Some users reported that having an appointment did not prevent long delays. Reviewers on community platforms have shared the following
: Experiences with the management and staff range from "very nice" to "unhelpful and disrespectful". Recent reviews from April 2026 highlight staff members like Hamza and Parta as being excellent workers.
The Geek Squad at the Union City Best Buy generally receives polarized feedback, with an overall rating of depending on the platform . Customers often experience a "hit or miss" level of service, frequently citing long wait times even with appointments but also praising specific staff members for their expertise. Common Feedback Themes the wait is Forever
“TO GET SOMEONE TO HELP US, IT TOOK A LONG TIME WE WAITED AND WAITED, BUT ONCE THEY HELPED US IT WAS PRETTY SMOOTH AND PICKED THE APPLIANCE WE NEEDED.” Angie's List