Includes serving techniques, preparing menus, working at the bar or reception, and managing problems and complaints.

The course is typically organized into 11 short units that cover essential communication skills and specialized vocabulary for various catering and hospitality environments.

Emphasizes professional clothes and personal hygiene standards. Audio and Digital Resources

Focuses on restaurant staff (front-of-house) and kitchen staff.

Covers kitchen areas, machinery, equipment, food, nutrients, and diverse cooking methods.

The request refers to the educational material written by Catrin E. Morris and published by ELi Publishing . It is an English for Specific Purposes (ESP) course designed for students and professionals in the hospitality and culinary sectors. Content and Core Topics