The video premiered on Sheeran's YouTube channel on May 2, 2014 .

Fans often confuse this video with Sheeran's 2025 Netflix special, . While the 2014 music video is a simple performance, the Netflix special is an ambitious single continuous take through New York City, featuring hits like "Thinking Out Loud" and "Shape of You".

"One" was released as the first promotional single for x to provide a classic ballad counterpoint to the more upbeat, experimental lead single, "Sing".

The video features a live acoustic performance of the song, emphasizing Sheeran's solo stage presence with just his voice and an acoustic guitar.

It was filmed in a completely empty Wembley Arena in London.